The clothing store modifies its policy and allows the companion to be in the fitting room.Ī business does not need to modify a policy if it would fundamentally alter the nature of the business’s goods or services.Ī fundamental alteration would be something that causes a change in the essential nature of your business. A customer with a disability wants her companion to accompany her in the fitting room to help her try on clothes. Learn more about requirements related to mobility devices.Ī clothing store only allows one person in the fitting room at a time. The amusement park grants an exception to the policy and allows the person to use their electric scooter. The restaurant allows the person to enter the restaurant with their service dog.Ī person with a mobility disability is looking to use an electric scooter at an amusement park to get around even though the amusement park doesn’t usually allow motorized devices. Here are some examples of specific scenarios involving a person with a disability that could be resolved with a reasonable modification: ScenarioĪ person with a service dog tries to enter a buffet restaurant that has a “no pets” policy. Making Reasonable Modificationsīusinesses must make “reasonable modifications” in their policies, practices, and procedures to accommodate a person with a disability. You can also learn more about these and other requirements in the ADA Primer for Small Businesses. You can find examples of these requirements and how they look in practice in the tables below. The ADA strikes a careful balance between increasing access for people with disabilities and understanding the financial challenges of many small businesses. So, a business with more resources is expected to remove more barriers than a business with fewer resources. This standard is based on the business’s size and resources. Readily achievable means easy to do without much difficulty or expense.
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